How to manage issues for a large group of employees in Super Punch? – Day.io

When the company has many employees, you do not need to open each profile individually to find out who has issues.

The group view in Super Punch consolidates the main indicators for the selected period and helps identify which teams and employees actually need to be reviewed. This allows the person responsible to start with groups that have the highest number of Pending Punches, Invalid Punches, Missing Days, or differences between planned and worked hours.

After identifying the teams that need attention, open only the employees with issues and use filters and bulk actions to speed up the review.

1. Define the period to be analyzed

Before reviewing the groups:

In the sidebar, go to Attendance;
Remain on the Super Punch tab;
Select the period you want to review;
Confirm that information has been loaded for the selected dates.

The period can be defined according to the purpose of the review:

Day: to monitor recent issues or perform a daily review;
Week: to maintain a review routine and prevent issues from accumulating;
Month or closing period: to identify everything that still needs to be handled before closing.

Super Punch uses the selected period to consolidate the indicators displayed in the group view.

2. Open the group view

To stop viewing employees individually:

Open the Group, Employee filter;
Select a group option, such as All Teams;
Wait for the table to load;
Review each row displayed.

When you select All Teams, for example, each row represents a team and displays the consolidated results for the employees assigned to it. Other grouping options may also be available in the same filter.

3. Use the indicators to set priorities

In the group view, focus mainly on:

Employee: number of people included in the group;
Pending Punches: records awaiting review and approval;
Invalid Punches: records made outside the configured limits;
Progress: relationship between worked hours and planned hours during the period;
Missing Days: days with planned work but no punches;
Extra Hours: total displayed for the group;
Hours Bank: result generated during the period.

These indicators help identify groups with the greatest risk of inconsistencies without opening every employee. A good approach is to start with groups that have many Pending Punches and/or Invalid Punches, low Progress, or a high number of Missing Days.

4. Organize the review according to your objective

The order of the review may vary depending on the issue that needs to be resolved.

To handle Pending Punches and Invalid Punches

Compare the Pending Punches and Invalid Punches columns;
Open the groups with the highest numbers first;
Within the group, locate the employees with issues;
Open only those employees;
Review and handle the required records.

Only valid records are considered in Worked Hours and related calculations. Therefore, Pending Punches and Invalid Punches should be reviewed before the final review of the period.

To locate possible Missing Days

Review the Missing Days column;
Open the groups with occurrences;
Locate the affected employees;
Check whether there really were no punches;
Review the applied Schedule and any absence requests.

A Missing Day shown for the group indicates a day with planned work but no employee punches.

To review hours before closing

Compare the Progress of the groups;
Review the Extra Hours and Hours Bank results;
Prioritize groups with results that differ from what was expected;
Open the employees who need review;
Review punches, Schedules, absences, and classifications before completing the period.

5. Open only the employees who need review

After identifying a group with issues:

Click the group;
Review the employees displayed;
Locate those with issues;
Click the employee's name;
Review only the days that require attention.

The group analysis works as a screening step. You do not need to open every employee: individually review only those with results that require an explanation or correction.

6. Show only days with issues

In the employee's individual view:

Confirm the selected period;
Click the filter icon;
Enable Show Only Issues;
Review only the dates displayed.

This filter hides days that do not require action and makes it easier to locate Pending Punches, Invalid Punches, Missing Days, or out-of-order records.

7. Use bulk actions after reviewing the records

When several days require the same action:

Select the checkboxes next to the dates;
To select all displayed days, use the checkbox next to the Date column;
Wait for the action bar to appear at the bottom of the screen;
Select the appropriate action;
Confirm the operation;
Review the results after the update.

Actions available in Super Punch include:

Approve all: approves Pending Punches and Invalid Punches for the selected dates;
Validate all: validates Invalid Punches;
Organize chronologically: reorganizes records that are out of order;
Clear punches: removes punches from the selected dates;
Remove Schedule: turns the selected dates into days without a planned Schedule.

Use bulk actions only after confirming that all selected dates can receive the same treatment.

8. Create a review routine

To avoid concentrating the entire review only at closing time, establish a routine:

Daily: review recent issues for teams with a high volume of records;
Weekly: review groups with Pending Punches, Invalid Punches, Missing Days, or Progress below expectations;
Before closing: review the entire period, handle the remaining issues, and check the final results.

Frequent reviews reduce the amount of corrections required at the end of the month and allow managers to prioritize teams with the greatest risk of inconsistencies.

Practical example

A company has 200 employees distributed across ten teams.

After selecting All Teams, the person responsible identifies that:

Eight teams have no Pending Punches or Invalid Punches;
One team has two Pending Punches;
Another team has 15 Pending Punches, six Invalid Punches, and Progress below expectations.

In this case, there is no need to open all 200 employees. The person responsible can start with the team that has the most issues, locate only the affected employees, and use Show Only Issues to review the dates that require action.

Then, they can review the second team and complete the process without individually opening the groups that did not present any issues.

Tips and troubleshooting

There are many employees to review: start with the group view and open only teams with issues.
I don't know which group to review first: prioritize those with many Pending Punches, Invalid Punches, Missing Days, or low Progress.
A team does not appear: confirm that it is registered in the Company Structure and has employees assigned to it.
The data did not load: check the selected period and wait for the screen to update.
The group has issues, but I don't know which days: open the employee and enable Show Only Issues.
There are many dates with the same issue: review the records and use a bulk action when all of them can receive the same treatment.
The monthly period has many issues: adopt a weekly review routine to prevent accumulation before closing.
The hours look incorrect: check Pending Punches, Invalid Punches, Missing Days, out-of-order records, and the applied Schedule.

Best practices

Use the group view as the first step of the review;
Set priorities based on the indicators;
Do not open employees one by one before checking the consolidated results;
Perform weekly reviews throughout the period;
Prioritize Pending Punches, Invalid Punches, and Missing Days;
Use Show Only Issues during the individual review;
Apply bulk actions only after reviewing all selected dates;
Review the group indicators again after making corrections;
Before closing, confirm that the groups do not have issues that still need to be handled.

Frequently asked questions

Do I need to open every employee to find out who has issues?
No. Use the group view in Super Punch to identify which teams have Pending Punches, Invalid Punches, Missing Days, or other results that need review. Then, open only the affected employees.
How can I view issues separated by team?
Go to Attendance > Super Punch, open the Group, Employee filter, and select All Teams.
Can I analyze a daily, weekly, or monthly period?
Yes. Select the period according to the review you want to perform. The group indicators will be displayed based on the selected dates.
Which group should I review first?
Prioritize groups with the highest number of Pending Punches, Invalid Punches, or Missing Days, as well as those with Progress below expectations.
What does Progress mean?
It is the indicator that compares the amount of worked hours with the amount of planned hours within the selected period.
How can I quickly locate the days that need correction?
Open the employee and enable Show Only Issues.
Can I handle multiple dates at the same time?
Yes. Select the desired dates and use one of the actions available in the bar displayed at the bottom of the screen. Before confirming, make sure all selected dates can receive the same action.
Does the group view replace the individual review?
No. It helps identify and prioritize the groups and employees that need attention. The individual view is still used to review and correct specific days.
How often should I review the groups?
Reviews should be performed throughout the month, especially weekly, to prevent issues from accumulating before closing.
After correcting the employees, should I review the group again?
Yes. Return to the group view and confirm that the indicators have been updated and whether any issues still need to be handled.