I forgot my password or want to change it

If you forgot your password or want to create a new one, you can request a password reset from the web platform login page.

Instructions will be sent to the email address registered in the employee's profile. Therefore, before submitting the request several times, check that the email address entered is correct and matches the address registered on the platform.

Important: password reset is performed through the web platform login page. If the issue is related to mobile access or the registered phone number, the employee's profile will need to be reviewed.

1. Access the login page

1. Go to the Day.io login page;
2. Click Recover password.

The request must be started through the web platform.

2. Enter your email address

1. Enter the email address used to access Day.io;
2. Carefully check the spelling;
3. Check periods, hyphens, the domain, and any possible spaces;
4. Click Send reset instructions.

The email address entered must be exactly the same as the one registered in your employee profile.

3. Access the recovery email

After submitting the request:

1. Open the inbox of the email address provided;
2. Wait up to five minutes;
3. Look for the message containing the password reset instructions;
4. If it does not appear in your inbox, also check your spam folder;
5. Open the message;
6. Click Create new password.

4. Create a new password

On the password reset page:

1. Enter the new password;
2. Enter it again in the confirmation field;
3. Click Change;
4. Return to the login page;
5. Access the platform using your registered email address and new password.

Use a secure password that combines uppercase letters, lowercase letters, and numbers.

5. What should I check if the recovery email does not arrive?

If you do not receive the message, check the items below before requesting it again.

Check the email address entered

Confirm that the email address entered for password recovery has:

• The correct spelling;
• The correct domain, such as @company.com;
• All periods, hyphens, or numbers;
• No spaces before or after the address.

Even a small difference will prevent the message from being sent to the expected address.

Check the spam folder

Wait up to five minutes and check the spam folder. The message may have been automatically directed there.

Confirm which email address is registered in the profile

The address used for password recovery must be the same as the one saved in the employee's profile.

An authorized user can check this information by following these steps:

1. Go to People;
2. Locate the employee;
3. Click their name to open the profile;
4. Remain on the Details tab;
5. Go to Personal details;
6. Locate the Email field;
7. Check whether the address is correct;
8. If necessary, correct the information and save the change;
9. Then, submit a new password reset request using the updated address.

Example: if the profile is registered as name@compnay.com, but the correct address is name@company.com, the employee will not receive the recovery email at the correct address until the profile is updated.

Important: entering a different email address on the recovery screen is not enough. The address used must match the one registered in the profile.

6. I don't have access to check or change my email address

Not all profiles have permission to view or edit employee registration information.

If you are an employee or Supervisor without access to these settings, contact your HR team or the administrator responsible for Day.io at your company.

Let them know that:

• You requested a password reset;
• You did not receive the email;
• The email address registered in your profile needs to be confirmed;
• The profile information may need to be corrected.

Only an authorized user should change the email address in the profile.

After HR or the administrator confirms or corrects the address, submit a new request under Forgot my password.

7. The registered email address is correct, but the message still has not arrived

If the address is correct:

1. Wait at least five minutes;
2. Check your inbox and spam folder again;
3. Confirm that you requested the reset using the same email address registered in the profile;
4. Try again;
5. Avoid submitting several requests in a row without checking the address;
6. If the issue continues, contact HR or the platform administrator.

Employees and Supervisors without access to the settings should request this validation internally before trying to change the profile information themselves.

Tips and troubleshooting

• The message did not arrive after five minutes: check the spam folder and verify the email address registered in the profile.
• I entered an address different from the one registered: repeat the process using the email address registered on the platform.
• The email address in the profile is incorrect: an authorized user must correct it under People > employee profile > Details > Personal details > Email.
• I am a Supervisor, but I cannot edit the email address: contact your HR team or the responsible administrator.
• I don't know which email address is registered: ask HR to check your profile.
• The employee no longer uses the registered email address: an authorized person must update the address before submitting a new recovery request.
• I received the message but have not changed the password yet: open the email and click Create new password.
• I submitted the request several times and received nothing: stop submitting new requests and first confirm that the registered address is correct.
• The issue is related to the phone number or app access: ask HR to review the information and devices linked to your profile.

Best practices

• Keep the employee's email address up to date;
• Use an address that the user has access to;
• Review the profile whenever the corporate email address changes;
• Carefully check the address before submitting the recovery request;
• Check the spam folder before requesting it again;
• Do not share password reset links or messages;
• Employees and Supervisors without administrative access should contact HR to correct registration information;
• After changing the password, use a secure password that is different from previous ones.

Frequently asked questions

1. Why didn't I receive the password reset email?

   The address entered may be different from the email address registered in your profile. Also check your spam folder and wait up to five minutes.

2. Which email address should I use for password recovery?

   Use exactly the address registered in your employee profile.

3. How can I confirm which email address is registered?

   An authorized user should go to People, open your profile, and check the Email field under Details > Personal details.

4. The email address in my profile is incorrect. What should I do?

   Ask HR or the responsible administrator to correct the Email field in your profile. Then submit a new password reset request.

5. I am a Supervisor and cannot change the employee's email address. What should I do?

   Your profile may not have access to this setting. Contact your HR team or an authorized administrator.

6. Can I request password recovery using another email address?

   No. The recovery request must be submitted using the email address currently registered in the profile.

7. How long should I wait for the email?

   Wait up to five minutes and also check your spam folder.

8. Where can I find the option to create a new password?

   Open the recovery email and click Create new password.

9. Can I reset my password directly in the app?

   The process described in this article must be started from the web platform login page.

10. The email address is correct, but I still don't receive the message. Who should I contact?
    Contact your HR team or the administrator responsible for the platform at your company so they can review your profile.