How to request a medical absence via web

Day.io’s web portal allows employees and HR teams to request medical absences directly from a computer.

This feature lets you specify the absence period, choose a sub‑category (such as medical leave or appointment) and upload supporting documents.

Once submitted, the request enters a Pending state until a supervisor approves it, ensuring proper record keeping and payroll accuracy.

Key actions or configuration

1. Open the Absence & Vacation module:

   • In the side menu, click Absence & Vacation.

   • Filter by Select Employee and date range to view existing requests, if needed.

     • Example: managers can set the range to the current month and search for an employee to see outstanding medical leaves.
       
       

2. Create a medical request:

   • Select +New Request in the top right to open the side panel.

   • Under Vacation & Absences, choose Medical.

   • Use Select Employee to choose yourself or a team member (requires appropriate permissions).

   • Check All day if the absence lasts the entire day; otherwise specify start and end times.

   • Enter the Start date and Time and the End date and Time. Use the Night Shift toggle if the absence affects night hours.

   • Pick a Sub category—options can include Medical appointment, Medical leave, etc.

   • Add explanatory text in Comments if needed.

   • Click Add Files to upload a scanned medical certificate or doctor’s note.

   • Finish by selecting Confirm. The request will appear with status Pending until approved.
     
     

Tips and troubleshooting

• Missing Medical option? If you can’t see Medical in the menu, contact your administrator to enable medical absence types.

• File upload errors: Only PDF, JPG or PNG files are supported. Resize large images or convert them to PDF if the upload fails.

Best practices

• Submit early. File the request as soon as you know you’ll be absent so supervisors can plan coverage.

• Attach clear documents. Blurry photos may delay approval—scan or photograph documents in good lighting.

• Use the comments field. Clarify the reason for the absence to help your approver make an informed decision.

Frequently asked questions

• Can I request an absence for someone else? Yes, provided your role includes the permission to create requests on behalf of others.

• Do I always need a doctor’s note? Follow internal policies. Check with your HR Representative in case of questions.

• How do I cancel or change a request? You cannot edit an existing request. Cancel it via the trash icon on the list and submit a new one.