What is Verification in Punches?

When an employee clocks in using Day.io, the system automatically checks three things to ensure authenticity:

• Identity – It validates the employee’s phone number and registered device.
• Location – It confirms where the employee was, using methods like GPS, Wi‑Fi, Bluetooth/iBeacon or network IP.
• Time – It compares the device’s time with the official time zone of the location.

If any of these checks fail, the punch is recorded but flagged as Pending until a supervisor approves or rejects it. These checks provide greater security and transparency.

Key actions

1. View punch records and verification status
   • In the admin panel go to Attendance → Punch log. Use the filters at the top:
     • Classification – Filter entry, breaks and exit punches.
     • Verification – Select Manual, Wi‑Fi, GPS, iBeacon, Biometric or IP.
     • Status – View punches with Pending, Approved, Denied, Cancelled or Invalid status.
   • Click a punch to open its details. Supervisors can review the location and time and decide whether to approve or reject.
     
     
2. Approve or reject pending punches
   • Only users with supervision permissions can approve records. In the details view, click Approve or Decline. A comment can be added to explain the decision when declining.
     
     
3. Set verification methods
   • To require specific methods, go to Configure → Locations and edit the relevant location or job site. Click Add verification to enable GPS, Wi‑Fi, iBeacon or IP.
   • For web punches (computer), enable IP verification; for mobile devices, use GPS, Wi‑Fi and/or iBeacon.
     
     

Is it possible to add more than one verification method to the same Location?

No. Each Location can have only one verification method configured at a time.

When a Location already has a method configured, the option to add another method is not available. In this case, you must delete the current verification and add a new one.

How to delete the current verification method

1. Go to Locations;
2. Open the Location you want to change;
3. Go to the Verification tab;
4. The currently configured method will be displayed on the screen;
5. Hover over the verification and click the trash can icon to remove it.

After deletion, the Location will no longer have a verification method configured.

How to add a new verification method

After removing the previous configuration:

1. Remain on the Location's Verification tab;

2. Click Add verification method.

   You can also click the Verification button in the upper-right corner. Both options take you to the same method selection step.

3. Select the desired method;
4. Click Select;
5. Complete the configuration for the selected method.

Important: you cannot have two different verification methods active at the same time for the same Location. If a verification is already configured, first use the trash can icon to remove it, and then configure the new method.

Why can't I see the option to add another verification method?

If you open the Verification tab and only see the method that is already configured and the delete icon, this means the Location already has an active verification method.

The Add verification method button becomes available again after the current configuration is removed.

Tips and troubleshooting

• If the required method, such as Wi-Fi or iBeacon, is unavailable, the employee may still clock in manually, but the punch will be marked as Pending and will require approval.
• Keep the device time synchronized with the mobile carrier's time. Differences may cause the punch to be automatically marked as Pending.

Best practices

• Define the most appropriate verification method for each Location: GPS for fixed addresses, Wi-Fi when a controlled network is available, and iBeacon for greater accuracy in indoor environments.
• Inform employees which methods will be used and instruct them to keep GPS and Bluetooth enabled on their phones.
• Regularly review Pending punches to prevent records from accumulating and causing payroll delays.

Frequently asked questions

1. What is the difference between location verification and identity verification?
   Location verification confirms the address and method used, such as GPS or Wi-Fi, while identity verification validates the employee's phone number and device.
2. Why are some punches marked as Pending even when GPS is enabled?
   This may happen if the employee is outside the defined perimeter of the address or if there is a problem collecting location data. The Supervisor should review the context before approving or declining the punch.
3. Can I configure GPS and Wi-Fi at the same time for the same Location?
   No. A Location can have only one verification method at a time.
4. How do I change a Location's verification method?
   Go to Locations > desired Location > Verification, delete the current method using the trash can icon, and then add the new method.
5. Why can't I find the “Add verification method” button?
   Check whether the Location already has a method configured. If so, first remove the current verification using the trash can icon.