Why is someone missing from the org chart?

When a person doesn't appear on the org chart, the cause is usually one of four things. They have no supervisor set, they're outside the part of the company you can see, they aren't active, or their team is collapsed. Check them in this order; the first two explain most cases.

Who can use this: anyone who can open the org chart. Fixing a missing supervisor needs permission to edit employee profiles in People.

1. Check whether the person has a supervisor

The org chart is built from the supervisor set on each employee's People profile, through their team. A person with no supervisor isn't drawn, unless they're at the top of the company. When you see the whole company, the Org chart card counts these people in a note such as 2 employees have no supervisor, so they aren't on the chart. Set a supervisor in their People profile. (without the second sentence if your role has no access to People).

A person who is set as their own supervisor, for example the supervisor of the team they belong to, is shown at the top of the org chart with their team below them. They aren't counted in that note.

• Open the person in Manage > People and check their team and its supervisor.
• Set their supervisor on their profile, then reload the org chart. The org chart shows changes the next time it's loaded.

2. Check how much of the org chart you can see

Your permission role decides whether you see the whole company or only your own tree. In your own tree you see yourself, everyone below you at every level, and your line of supervisors up to the top of the company. You don't see your supervisors' other direct reports or their teams, so your peers aren't shown. Your supervisors' cards have no team count, so the size of the teams you can't see stays hidden. The Org chart card then reads Showing you, everyone below you, and your supervisors up to the top.

People outside what you can see are never shown, counted, suggested in search, listed in the filters or included in a downloaded image. If you need to see more, ask your company administrator about your permission role.

3. Check that the person is active

The org chart shows active employees only, like the default People list. Deactivated employees aren't shown. If the person's own supervisor was deactivated, check that the person still has a supervisor (step 1).

4. Open the team, or clear the filters

• Collapsed team: deeper teams start collapsed. Select the team count under the supervisor's card, or search for the person: the org chart opens their reporting line and moves to their card.
• Filters: a department or location filter grays out everyone who doesn't match and closes teams without a match. Select Clear next to Filter to see everyone again.

Why can't I see the org chart at all?

• You don't have access to the org chart means your permission role doesn't include the org chart. Ask your company administrator.
• The org chart icon is hidden when the browser window is narrower than 1280 px. If People opens straight on the org chart for you, a narrow window shows The org chart needs a wider screen.
• The org chart isn't available in the mobile app.

Best practices

• After a reorganization, check the note in the Org chart card for employees with no supervisor, and set one on their profiles.
• When you remove a team or deactivate a supervisor, move the team's members to another team right away, so they stay on the org chart.
• Reload the org chart after you change supervisors. It reads them when it loads.

Common questions

Why does the org chart show a different number of people than the People list?

The org chart leaves out people who have no supervisor set, except the top of the company, and it can be limited to your own tree by your permission role. The note in the Org chart card tells you how many people have no supervisor.

I changed someone's supervisor. Why does the org chart still show the old one?

The org chart reads supervisors when it loads. Reload the page to see the change.

Why can't I see my peers on the org chart?

Your permission role may show you only your own tree. Then the org chart shows your supervisors up to the top, but not their other direct reports, so people at your level are hidden.

Why are some people grayed out?

A department or location filter is on. Grayed people don't match the filter. Clear the filter to show everyone in color.