How to contact Day.io Support?

The Day.io Help Center offers tutorials and articles, but some issues require direct contact with Support.

You can chat with support from any page, send an email, or follow product updates via the news feed.

Key actions

1. Live chat
   • Click the blue chat icon in the bottom right corner.
   • Select your language (Portuguese or English) and the type of assistance (Finance, Sales or Support).
   • Describe your question; support responds in real time.
   • Use the paperclip icon to attach files or screenshots.
   • Use the three‑dot menu to toggle sound notifications.
     
     
2. Support by email
   • Send a message to suporte@oitchau.com.br.
   • Include your administrator email and phone number.
   • If reporting an issue for an employee, include their email and phone.
   • Attach pictures or videos to speed up troubleshooting.
      
3. Product news
   • Click the ? icon and select What's New.
   • Follow product releases and comment on posts.
     
     

Other actions available

• Search the Help Center – use the search bar at the top of the support site.
• Open a ticket – the chat will automatically create a ticket if needed.
• Rate articles – at the end of each article, indicate whether the content was helpful.

Tips or troubleshooting

• Provide detailed information: date, employee, affected module and steps taken.
• Chat support operates during business hours; messages sent after hours will be answered later.
• Screenshots or videos help the team diagnose issues faster.

Best practices

• Check the Help Center and News before contacting support.
• Keep communication in one channel to avoid duplicate responses.
• Keep your browser or app up to date; many improvements are launched after updates.

Frequently Asked Questions

1. What if the chat icon doesn’t appear? Ensure pop‑ups aren’t blocked and clear browser cache.
2. Is phone support available? No, support is provided via chat and email.
3. Can I attach files in the chat? Yes. Use the paperclip to send attachments.
4. What is the News section? A feed of product updates and announcements.
5. How do I track an email request? The support team replies to your email; check your inbox and spam folder.